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Wiltshire Council

This year we welcome Wiltshire Council into our fold. It is an exciting time for us all and we are really looking forward to working in partnership with Wiltshire.

Andy Meldrum, West of England and Wiltshire Home Loans Adviser said "The Wiltshire team have been really positive about the loan scheme and understand the benefits of recycling the monies to enable more of their clients to complete the essential repairs they so desperately need."

Andy has spent time working with Wiltshire Council, offering support and training to their staff to ensure they are fully prepared for the transition to Loans. Several referrals have now been received from Wiltshire and Andy is already working hard to advise clients on the best options available to them. Some of the Wiltshire team have also attended the appointments to see how Andy will be working with their clients and the support that will be provided.

James Hudson, Private Sector Housing Manager for Wilshire Council said "Wiltshire Council welcomes the opportunity to work with Wessex Home Improvements in providing a way of funding housing improvements for vulnerable home owners in Wiltshire."

Heatherton Park Studio

Wessex Home Improvement Loans occupies the top floor of this building which is heated by renewable energy.

Client Satisfaction Survey

We always ask our clients to complete a satisfaction survey report and feedback their experience of Wessex Home Improvement Loans. We have received a 100% client satisfaction, 12% of our clients rate the overall service as good and 88% rate WHIL as excellent. We also ask them to comment on the changes and improvements to their quality of life because of the essential maintenance, repairs or adaptations to their home which are funded through the Loan Scheme. Here are just some of the responses we have received:-

North Somerset Client:
"The replacement of the ground floor window has eased my anxiety about security as it would have been easy for someone to gain access due to poor condition of locks and frame. The electric wiring has been replaced and eased another concern. The new wet room has made an unbelievable difference to my life. Just walking under a shower rather than having to struggle to get in and out of a bath - with the possibility of slipping and falling - is really such a relief".

West Somerset Client:
"The loan enabled re-thatching of my listed home - unaffordable through any other scheme. The house is warmer and no longer allows water in at various points. Financially, I feel more secure, especially as the scheme allows early repayment without penalty".

Bristol City Clients:
"The worry of a leaking roof, old electrics and crumbling draughty window frames has all been taken away, thanks to the loan, and the monthly repayments are well within our budget. Thank you".

"Without the loan I would have been dreading the winter as windows and doors were in disrepair. The loan is cheap enough to afford the monthly repayments. I am more comfortable in my home and financially don't have to worry about the cost".

"We felt that everything was explained very well and that we were really looked after well. It was all a really nice experience which we did not expect. The people from Wessex were very understanding and approachable. Thank you very much for the service".

South Gloucester Clients:
"I have had to endure my bathroom leaking in about 10 places for the last 3 years. Each time it rained I had to put plastic sheeting and towels down to soak up the water. This was extremely troublesome and depressing. Now I have a new roof covering and I haven't stopped feeling good about the improvements yet!"

"Without the loan, I would not have central heating or hot water. I am now feeling more secure, warm and everything is working efficiently. You have changed my life. I have MS and need to have warmth more than most people as cold affects my ability to function. Thank you so much for the delivery of all the stages of my application. It has all been handled with sensitivity, a true warmth and compassion over the death of my husband in particular".

South Somerset Client:
"The knowledge that my roof was dodgy and in urgent need of repair was always a worry at the back of my mind - no longer! Also it will be warmer when cold weather arrives. Also, I won't be awoken by squirrels nesting in the loft. They make an unbelievable amount of noise."

Taunton Deane Client:
"Because my window frames were rotten, the glass was loose and I felt very insecure as I live in an isolated cottage and was afraid that someone would get into my home. The electrics were very old and the power was constantly switching off, which was very frightening. My home is now warmer with a nicer feeling and lights that don't flicker. I'm very pleased because the work has improved my standard of life greatly".